Relationships

Corporate Services Network hold a special place in the claims process. Whilst responsible to the insurer we are responsive to claimants, emergency assistance, corporations and their brokers. We aim to eliminate issues and problems before they flare up. We find that having CSN in place applying the policy wording accurately that complaints about coverage are very rare. Our link with Risk Services International ensures all emergency problems are cared for.

Claims Management

The Corporate Services Network claims management system is able to offer extensive efficiencies through the following:

• On-line down loading of claim forms
• Acceptance of initial claim by fax to ensure processing begins as soon as possible
• A clear third party assessment of claims in accordance with the policy wording
• A rehabilitation and retraining network Australia wide
• Electronic funds transfer with the ability to deal with foreign currency
• Comprehensive reporting on call

Comprehensive Reporting

Highlighted by on-line access to reports we can provide extensive reporting and risk management tools including:

• Full Incurred reports
• Date of Loss reports
• Payment Summaries
• Open Reserve Reports
• Reports by class. e.g. Country, Subsidiaries
• Additional information

Additional Services

In addition to regular services we can:

• Provide Quality Control reviews
• Japanese claims and language capability
• Doctor / Clinic network for Australia
• Australia wide rehabilitation and retraining services
• Claims and Investigation support in Asia
• Our own preferred provider network for the USA
• Full safety, security, medical information services
• Non-medical evacuation program
• Emergency Response Planning