The on-line Claims Centre is the way forward in the continuing aim of providing outstanding service. As people continue to develop with technology, CSN see it as vital that administration must keep pace and adapt.

On-line access to our Claims Centre for multiple level users to a pre-determined selection of reports benefits all stakeholders. Authorised use of a unique username and password will allow authorised personnel 24 hour, 7 day access to information that is fully security protected and privacy complaint.

• Individuals will be able to check on the progress and payment of their claim
• Managers, Insurers and Brokers will be able to access a full range of incurred loss, date of loss, payment summary, open reserves and other customised reports on call
• All information will be pre-determined and approved by the relevant stakeholders
• Reduces the administration burden at all levels of the insurance program. The days of three, four or five people all being activated to resolve one question will be significantly reduced.

Benefits:

• Openness and availability for all in the claims process
• Reduction in wasted time for managers, brokers and insurers
• People overseas will have no time restrictions or delays
• It will reduce the “lost claim” effect and assist in tracking